Terms and Conditions

Effective Date: January 15, 2025

Welcome to Luxe Gem Design! These Terms and Conditions (“Terms”) govern your access to and use of our website, luxegemdesign.com (the “Website”). By using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue using the Website immediately.

We are committed to providing a seamless, secure, and transparent experience for our customers. These Terms ensure mutual understanding of rights and obligations between you and Luxe Gem Design.

1. Use of the Website

1.1 Eligibility

  • You must be at least 18 years old to access or use the Website.
  • By using the Website, you confirm that you meet this eligibility requirement.

1.2 License

  • Luxe Gem Design grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial purposes.

1.3 Prohibited Activities

You agree not to:

  • Use the Website for any illegal or unauthorized purpose.
  • Interfere with the Website’s functionality, security features, or infrastructure.
  • Copy, reproduce, distribute, or create derivative works based on the Website’s content without prior written consent.
  • Attempt to gain unauthorized access to our systems or other users’ accounts.
  • Use automated tools, such as bots or scrapers, to extract data from the Website.

2. Product Information and Availability

2.1 Product Descriptions

  • We strive to provide accurate and up-to-date descriptions, images, and specifications for our products. However, we do not guarantee that all information is error-free or complete.
  • Variations in color, size, or texture may occur due to the nature of materials used, such as gemstones or metals.

2.2 Product Availability

  • All products are subject to availability. We reserve the right to discontinue or limit the quantity of any product at our sole discretion without prior notice.
  • If a product is unavailable after your order is placed, we will notify you promptly and provide options, including a refund or substitution.

3. Orders and Payments

3.1 Order Process

  • Placing an order constitutes an offer to purchase. Orders are considered accepted only when you receive a confirmation email from Luxe Gem Design.
  • We reserve the right to cancel or refuse any order for any reason, including but not limited to errors in pricing or availability.

3.2 Pricing

  • All prices are listed in U.S. dollars (USD) and exclude applicable taxes, shipping fees, and duties.
  • Prices are subject to change without notice.

3.3 Payment Methods

  • We accept the following payment methods:
    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment options as indicated on the Website

3.4 Secure Payment Processing

  • Payments are processed securely through trusted third-party payment processors.
  • Luxe Gem Design does not store or have access to your payment details.

4. Shipping and Delivery

For comprehensive details, please refer to our Shipping Policy.

4.1 Delivery Timeline

  • Orders are processed within 2-3 business days, excluding weekends and holidays. Delivery times depend on the selected shipping method and destination.

4.2 Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery address and chosen shipping method.

4.3 International Orders

  • Customers are responsible for customs duties, taxes, or additional fees imposed by their country.

4.4 Delayed or Lost Shipments

  • Luxe Gem Design is not liable for delays caused by shipping carriers or unforeseen circumstances.

5. Returns, Refunds, and Exchanges

For information on returning or exchanging items, please refer to our Refund and Returns Policy.

6. Intellectual Property Rights

6.1 Ownership

  • All content on the Website, including text, images, logos, designs, and code, is owned by Luxe Gem Design or licensed to us.
  • Content is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited Use

  • You may view and download content for personal, non-commercial use only.
  • Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Luxe Gem Design and its affiliates shall not be liable for:

  • Direct, indirect, incidental, or consequential damages arising from your use of the Website or products.
  • Losses due to technical issues, unauthorized access, or circumstances beyond our control.
  • Any inaccuracies in product descriptions or errors in pricing.

Our liability is limited to the purchase price of the product(s) in question.

8. Indemnification

You agree to indemnify and hold Luxe Gem Design, its employees, affiliates, and partners harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms.
  • Your use of the Website in a manner that breaches applicable laws or regulations.

9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the State of Wisconsin, USA, without regard to its conflict of laws principles.
  • Any disputes shall be resolved exclusively in the courts located in Wisconsin.

10. Policy Updates

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. You are encouraged to review these Terms periodically to stay informed.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Thank you for choosing Luxe Gem Design. We are honored to be part of your special moments and are committed to delivering exceptional products and services.