Privacy Policy

Effective Date: January 15, 2025

At Luxe Gem Design (“we,” “our,” or “us”), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit or make a purchase from our website, luxegemdesign.com. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide you with a seamless shopping experience. This includes:

1.1 Information You Provide Directly

When you interact with our website, we may collect:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Details: Credit/debit card information or other payment details (processed securely through trusted third-party gateways).
  • Account Information: Login credentials and account preferences if you create an account.
  • Customer Communications: Messages, inquiries, or feedback shared via email, contact forms, or customer service.

1.2 Information Collected Automatically

When you browse our website, we may collect:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, products viewed, time spent on the website, and clickstream data.
  • Geolocation Data: General location data derived from your IP address to improve our services.

1.3 Cookies and Tracking Technologies

We use cookies, tags, beacons, and similar technologies to enhance your browsing experience. For more information, please refer to our Cookie Policy.

2. How We Use Your Information

Your personal information is used to:

2.1 Provide and Improve Services

  • Process and deliver your orders efficiently.
  • Manage your account and personalize your shopping experience.
  • Offer tailored product recommendations based on your preferences.

2.2 Communication

  • Respond to inquiries and provide customer support.
  • Send order confirmations, shipping updates, and account notifications.

2.3 Marketing and Promotions

  • Send promotional offers, newsletters, and updates about new collections or services (with your consent).

2.4 Legal and Compliance

  • Fulfill legal obligations and respond to lawful requests from authorities.
  • Protect against fraud, unauthorized access, or misuse of our services.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties:

3.1 Service Providers

We work with third-party partners for payment processing, shipping, analytics, and marketing. These providers are contractually obligated to protect your information.

3.2 Legal Requirements

We may disclose your information to comply with legal obligations, enforce our terms of service, or protect our rights and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Your Rights and Choices

4.1 Access and Correction

You have the right to access and correct your personal data. Contact us at contact@luxegemdesign.com to make such requests.

4.2 Opt-Out of Marketing

Unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email or contacting us directly.

4.3 Data Deletion

Request deletion of your personal information by emailing us, subject to legal and operational requirements.

4.4 Cookies

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard measures, including encryption, firewalls, and secure servers, to protect your data. While we strive to ensure the security of your information, no system is entirely foolproof, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

7. International Data Transfers

If you access our website from outside the United States, your data may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Thank you for trusting Luxe Gem Design. Your privacy matters to us!