Shipping Policy

Effective Date: January 15, 2025

At Luxe Gem Design, we are dedicated to ensuring your orders are delivered efficiently, securely, and promptly. This comprehensive Shipping Policy provides details about shipping methods, timelines, costs, tracking, and other essential information to make your shopping experience smooth and transparent.

1. Shipping Locations

1.1 Domestic Shipping

  • We ship to all 50 U.S. states, including Alaska and Hawaii.
  • Shipping to U.S. territories (e.g., Puerto Rico, Guam) is also available.

1.2 International Shipping

  • We offer shipping to selected countries worldwide.
  • Availability for specific regions will be displayed at checkout.
  • Certain restrictions may apply due to local regulations or carrier limitations.

2. Order Processing Times

2.1 Standard Orders

  • Orders are typically processed within 2-3 business days (Monday through Friday, excluding holidays) after payment confirmation.

2.2 Custom and Personalized Orders

  • Custom or personalized items require additional processing time, which may vary depending on the complexity of the design.
  • Estimated processing times for custom orders will be provided during checkout or via email confirmation.

2.3 Peak Seasons

  • During peak seasons (e.g., holidays or promotional periods), processing times may be extended.

3. Shipping Methods and Delivery Timelines

We offer multiple shipping options to suit your needs:

3.1 Domestic Shipping

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.

3.2 International Shipping

  • Standard Shipping: Delivery within 7-21 business days, depending on the destination.
  • Expedited Shipping: Delivery timelines vary by country and will be provided at checkout.

3.3 Important Notes

  • Delivery timelines are estimates and may vary due to factors such as carrier delays, customs clearance, or unforeseen circumstances.
  • Luxe Gem Design is not liable for delays caused by external factors beyond our control.

4. Shipping Costs

4.1 Cost Calculation

  • Shipping costs are determined based on the package’s weight, size, and destination.
  • Exact shipping charges will be displayed during checkout.

4.2 Free Shipping Offers

  • Free shipping may be available for orders exceeding a specific value, as outlined on our Website.
  • Terms and conditions for free shipping promotions will be clearly stated.

5. International Shipping Policies

5.1 Customs Duties and Taxes

  • Customers are responsible for paying any customs duties, taxes, or fees imposed by the destination country.
  • Luxe Gem Design does not include these charges in the shipping cost.

5.2 Customs Delays

  • Customs clearance procedures may delay delivery times.
  • Customers are encouraged to check local regulations before placing an order.

5.3 Prohibited Items

  • Some items may be restricted or prohibited for shipping to certain countries.
  • If your order includes such items, you will be notified during checkout.

6. Tracking Your Order

6.1 Tracking Information

  • Once your order has shipped, you will receive an email with tracking details and a link to monitor the shipment’s progress.

6.2 Real-Time Updates

  • You can track your order through the carrier’s website using the provided tracking number.
  • Please allow up to 24 hours for tracking updates to appear after your package has been shipped.

7. Address Accuracy

7.1 Ensuring Correct Details

  • It is the customer’s responsibility to provide accurate and complete shipping information at checkout.
  • Luxe Gem Design is not responsible for delays, lost packages, or additional costs due to incorrect or incomplete addresses.

7.2 Address Changes

  • If you need to update your shipping address, contact us immediately at contact@luxegemdesign.com.
  • Address changes cannot be made once the order has been shipped.

8. Lost, Stolen, or Damaged Packages

8.1 Lost Packages

  • If your package is lost in transit, please contact us promptly.
  • We will work with the carrier to locate your package or provide an appropriate resolution.

8.2 Stolen Packages

  • Luxe Gem Design is not responsible for packages marked as “delivered” but reported as stolen. Consider shipping to a secure location if theft is a concern.

8.3 Damaged Packages

  • If your package arrives damaged, notify us within 7 days of receipt.
  • Include clear photos of the damaged item(s) and packaging to expedite the resolution process.

9. Shipping Restrictions

9.1 Restricted Locations

  • Certain items may be restricted for shipping to specific regions due to local regulations or carrier limitations.
  • Customers will be notified during checkout if restrictions apply.

9.2 P.O. Boxes and APO/FPO Addresses

  • We do not ship to P.O. boxes for certain items.
  • APO/FPO addresses may have additional restrictions or extended delivery times.

10. Holiday Shipping

10.1 Holiday Deadlines

  • Order early to ensure timely delivery during the holiday season.
  • Specific cutoff dates for holiday shipping will be posted on our Website.

11. Contact Us

If you have questions, concerns, or need assistance regarding this Shipping Policy, please reach out to us:

Thank you for choosing Luxe Gem Design. We are committed to delivering your orders with care and efficiency, ensuring a delightful shopping experience every time.