Sales Policy

Effective Date: January 15, 2025

Welcome to Luxe Gem Design, where we craft timeless jewelry that celebrates love and individuality. By purchasing products through our website (luxegemdesign.com), you agree to the terms outlined in this Sales Policy. These terms ensure transparency and a smooth shopping experience for our valued customers.

1. Order Process

1.1 Placing an Order

Orders can be placed securely through our website. Before finalizing your purchase, please ensure that all details, including product specifications, quantities, and shipping information, are accurate.

1.2 Order Confirmation

  • After successfully placing your order, you will receive a confirmation email detailing your purchase, including the product(s), pricing, and estimated delivery date.
  • If you do not receive this email within 24 hours, please check your spam/junk folder or contact us at contact@luxegemdesign.com.

1.3 Changes or Cancellations

  • You may request changes or cancellations within 24 hours of placing your order.
  • After 24 hours, or once the order is processed or shipped, modifications are no longer possible.

2. Pricing and Payment

2.1 Pricing

  • All prices listed on our website are in U.S. dollars (USD).
  • Prices exclude applicable taxes, shipping fees, and customs duties (for international orders). These additional costs will be displayed at checkout.

2.2 Payment Methods

We accept the following payment options:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment options as listed on our website

2.3 Sales Tax

  • Sales tax is calculated based on your shipping address and applicable local/state tax laws.

2.4 Secure Payment Processing

  • Payments are processed through trusted third-party providers with industry-standard encryption.
  • Luxe Gem Design does not store your payment details, ensuring your financial information remains secure.

3. Shipping and Delivery

3.1 Shipping Options

We offer a variety of shipping methods, including standard and expedited options. Shipping costs and estimated delivery times are displayed during checkout.

3.2 Shipping Address

  • It is your responsibility to provide an accurate and complete shipping address.
  • Luxe Gem Design is not liable for delays or delivery issues resulting from incorrect or incomplete addresses.

3.3 Processing Time

  • Orders are typically processed within 2-3 business days (excluding weekends and holidays).
  • Custom or personalized items may require additional processing time, as specified during purchase.

3.4 International Shipping

  • We ship worldwide. Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
  • Please ensure compliance with your country’s import regulations before placing an order.

3.5 Delayed or Lost Shipments

  • Luxe Gem Design is not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.
  • If your package is lost in transit, please contact us for assistance.

4. Product Availability

4.1 Stock Limitations

  • All products are subject to availability.
  • If an item is out of stock after your purchase, you will be notified promptly and given the option to wait for restocking, select an alternative item, or receive a refund.

4.2 Custom Orders

  • Custom or personalized jewelry may require additional time for production and delivery. Details will be communicated during the purchase process.

5. Warranty and Product Quality

5.1 Quality Assurance

We guarantee that all Luxe Gem Design products meet our strict quality standards. Slight variations in handmade or natural materials (such as gemstones) are normal and add to the uniqueness of each piece.

5.2 Warranty Coverage

  • Most items include a limited warranty covering manufacturing defects. Specific warranty details can be found on the product page or by contacting our support team.
  • The warranty does not cover damage caused by misuse, wear and tear, or unauthorized repairs.

6. Refunds and Returns

For detailed information regarding returns, exchanges, and refunds, please refer to our Refund and Returns Policy.

7. Limitation of Liability

Luxe Gem Design’s liability is limited to the purchase price of the product(s). We are not responsible for:

  • Shipping Delays: Caused by external factors such as carrier issues or natural events.
  • Lost or Stolen Packages: After delivery confirmation.
  • Improper Use: Damage resulting from misuse, accidents, or unauthorized alterations.

8. Customer Support

We are committed to providing exceptional service. If you have any questions or concerns, please contact us:

9. Additional Policies

9.1 Policy Updates

This Sales Policy is subject to updates. Changes will be posted on this page with the revised effective date.

9.2 Disputes

  • All disputes related to your purchase are governed by the laws of Wisconsin, United States.
  • Any legal proceedings must be filed in the courts of Wisconsin.

Thank you for choosing Luxe Gem Design!
We value your trust and look forward to helping you celebrate life’s special moments with our exquisite jewelry.